FNB and it's *********** service

I app**** for a Recall on the 14.05.21 I called them two weeks later and some rude lady from The Gold Accounts department hung up on me. I called again the following week and spoke to a male Team leader who was also Rude and said that my matter wouldn't be resolved because it had passed 30days! Mind you I never even got any response from the bank notifying me as to whether my claim was successful or not.

Now they sent me an email on the 30th of June asking me for affidavits and letters and etc...I mean really??

I'm Changing banks because this is just NOT ON!I mean it's my money after all.