Disgruntled Fnb customer

I have been complaining but I seriously need help. Fnb removed my daily used card without my knowledge. No one asked or even told me. My card just kept declining everywhere. Then I order a card on 1 December today's its 9 December and they can't even get the card to me. I haven't been refunded for the card that they removed. It's December, can someone tell me if I must go legal cause it's been more then 5 days even. I see why my friends are dropping fnb for standard bank or capitec. Why an I being ignored. Where is TCF????? Why not attend me.