TERRIBLE EXPERIENCE, OVERBILLING FOR SERVICE DATA AND VOIP

FIRSTNET TECHNOLOGY SERVICES

I AM NOT SURE IF THEY ARE PART OF THE SAME GROUP BUT THE ARE FIRSTNET INTERNET AND VOIP SERVICE PROVIDERS.

THIS REVIEW IS FOR A COMPANY CALLED FIRSTNET TECHNOLOGY SERVICES.

I have had an account with them for more than 12 months and the billing has been incorrect for most of it, I have been charged for 4 to 5 active sip lines and 2 of then hosted at more than an R 1000.oo per month. When I asked for help to correct this in June or July of 2020 I got no joy having send more than 5 mails begging for assistance. Kept being told I’m billed as per the system and need to cancel what is not needed. I explained I would do that if just told or shown what and how to do it. I sent a breakdown saying I only use 4 lines thus there are 10 unneeded and could they assist as the billing is excessive. And was not helped but billing continued, eventually in December I was help, it took one day and the monthly invoice changed from an average of R1000.00 ( R 1092.84 – April 2020) to R 305.77 for December 2020 and this took less than a day to fix.

So my review for this company is bad, I begged received no concrete help to fix the problem, I stopped paying the incorrect bills and received ten mails and calls threatening to cut or suspend the lines but not one call asking can they assist to fix whatever the problem was and get the billing correct so my recommendation is that for data or voice services not to use First Technology Services ever.