1 reviews | Active since Mar 2016
Extremely frustrating staff to deal with
We saw a great advert on social media and contacted them, I spoke a lady by the name of Micaela who was more than happy to assist with the midvac promo. We did all the necessary process as requested and she kindly insisted on us paying a deposit in December for a vacation we wanted to take in March. We did so. Then we now cannot make it for the vacation and decided to cancel and get our refund. It has been a ********** exercise. When you call the landline they answer the call happily but when they hear it is a cancellation you are put on long holds and even the call drops. I finally got through to Micaela and she agreed that we were never told about no refund policy and said she would speak to Desiree her supervisor to get the issue resolved. I was asked to send an email in this regard, which I did and kept following up with almost no response, I finally called Micaela who gave me Desiree's land line number, when I called the first time I was advised she is in a meeting, they took my details and advised that she will call back, which she did not I called again second day and again I was told she is in a meeting. I insisted to wait for her, the call dropped and she called me later. She tried to convince me to keep the deposit and travel another day ( a process we had gone through with Micaela and other consultants severally) , she later agreed to speak to the manager and get back to her I called again and advised that the refund process had been kicked off and the consultant would contact me. I had to call Micaela( she ignored my calls severally) then she asked me to send my banking details. I have been following up with no progress at all I keep getting the same response, " we will let you know when it is done" I called Micaela again yesterday and she agreed to have the process done and get back to me by COB yesterday......she never did One wonders, if this is the first experience, how then is it once they have you as a client and you have signed up. We are now having to beg for our own money back
Then we now cannot make it for the vacation and decided to cancel and get our refund.
It has been a ********** exercise. When you call the landline they answer the call happily but when they hear it is a cancellation you are put on long holds and even the call drops.
I finally got through to Micaela and she agreed that we were never told about no refund policy and said she would speak to Desiree her supervisor to get the issue resolved. I was asked to send an email in this regard, which I did and kept following up with almost no response, I finally called Micaela who gave me Desiree's land line number, when I called the first time I was advised she is in a meeting, they took my details and advised that she will call back, which she did not
I called again second day and again I was told she is in a meeting. I insisted to wait for her, the call dropped and she called me later. She tried to convince me to keep the deposit and travel another day ( a process we had gone through with Micaela and other consultants severally) , she later agreed to speak to the manager and get back to her
I called again and advised that the refund process had been kicked off and the consultant would contact me.
I had to call Micaela( she ignored my calls severally) then she asked me to send my banking details. I have been following up with no progress at all
I keep getting the same response, " we will let you know when it is done"
I called Micaela again yesterday and she agreed to have the process done and get back to me by COB yesterday......she never did
One wonders, if this is the first experience, how then is it once they have you as a client and you have signed up. We are now having to beg for our own money back
Then we now cannot make it for the vacation and decided to cancel and get our refund.
It has been a ********** exercise. When you call the landline they answer the call happily but when they hear it is a cancellation you are put on long holds and even the call drops.
I finally got through to Micaela and she agreed that we were never told about no refund policy and said she would speak to Desiree her supervisor to get the issue resolved. I was asked to send an email in this regard, which I did and kept following up with almost no response, I finally called Micaela who gave me Desiree's land line number, when I called the first time I was advised she is in a meeting, they took my details and advised that she will call back, which she did not
I called again second day and again I was told she is in a meeting. I insisted to wait for her, the call dropped and she called me later. She tried to convince me to keep the deposit and travel another day ( a process we had gone through with Micaela and other consultants severally) , she later agreed to speak to the manager and get back to her
I called again and advised that the refund process had been kicked off and the consultant would contact me.
I had to call Micaela( she ignored my calls severally) then she asked me to send my banking details. I have been following up with no progress at all
I keep getting the same response, " we will let you know when it is done"
I called Micaela again yesterday and she agreed to have the process done and get back to me by COB yesterday......she never did
One wonders, if this is the first experience, how then is it once they have you as a client and you have signed up. We are now having to beg for our own money back