Sold a dud, unusable new computer

<p>I purchased my laptop online through first tech in June 2016. It was faulty from the start.</p> <p> </p> <p>First tech would not replace my machine as it was past the first 7 day replacement period. They gave me hp's number (a call centre in what sounds like India) who made arrangements for me to have it seen to by technicians. It was found that the motherboard was faulty and it was replaced.</p> <p> </p> <p>After it being returned to me, it was working, but giving me huge hassles. I continued limping along until a "techno minded" friend took a look and told me that the hard drive was faulty</p> <p> </p> <p>I contacted first technology again. They took it in and returned it. WITHOUT an operating system! And... Quoted me R550 to install one for me.</p> <p> </p> <p>I want to weep... I am so angry. I was clearly sold a factory reject. But at least it came with an operating system... Now I have a computer back, which I don't know whether it works or not because all I have is a blank black screen saying boot device not found.</p> <p> </p> <p>First tech says to contact HP. They just simply don't care about after sales service. It's not their problem. And the fact that a new computer is something for which you save, R550 seems pretty meaningless to them</p> <p> </p>