Poor Service refusal to refund
<p>I have ordered Lenovo Miix 310 tablet online on 12/12/2016. I immediately made the payment for the unit and send proof of payment. According to their online ordering any deliveries will be made within 2-5 working days. I only received confirmation about the order on 14/12/2016. On 19/12/2016 I started following up as the unit has not been delivered. Finally on 20/12/2016 the unit arrived with a broken screen. They arranged to collect the faulty unit and to immediately replace it as it was supposed to be a Xmas present. This never happened. After going as far as phoning the suppliers directly as Jonathan never rep**** on my mails. After several empty promises from Jonathan to have the unit delivered in time before I go on holiday the unit was only deliverd the second week in January after I had to constantly enquire about it. On the 15th of March I informed that the unit is faulty and that I need it repaired. I had to pay for courier to collect the unit. Again I was not kept informed about the progress of the repair and I constantly had to follow up from my side. Eventually I have been told on 9 May by Teri Hayes that they cannot find parts to repair it. I then requested a quote from them for a replacement unit which I never received. On 12 May Teri confirmed that they have received the credit whereby I again requested a quote for replacement unit. On 15 & 16 /05/2017 I followed up as I was still waiting for the quote from Jonathan. On 17/05/2017 I was still waiting for the quote and requested them to refund the money as I don't want to do busniness with them any longer as I have been waiting for more than a week just for quote. Teri promised me that Jonathan will process the payment on the same day which again did not happen. On 19/05/2017 I request proof that the payment was done which obviously was not provided. I cannot believe that this company's service is so bad to not even be able to proved me a quote and is now neglecting to refund my money. I was able to buy a different unit that was on special but will now have to pay R1000 more as the special was only valid until today.</p>