First Technoligies - will take your order, but cann't deliver.

As First Technologies are Dell equipment suppliers their products are not inexpensive. Today is the 15 July, I contacted them on the 11th and explained the urgency of my purchase. I was told that if I paid on the 11th and it showed in their bank, they would deliver on Friday. I did this and put through immediate payment. I also once again explained the urgency, I even said that I would come and fetch it, no collections were against policy. Friday not machine. Monday, I am told at lunchtime, that it would be delivered today, I still asked if I could fetch it, once again, no it was against policy and would be with me today. I am phone 5 minutes ago and told the driver's don't want to bring the laptop through to me today. Now all of a sudden I can come through and collect it. At 15h00 in the afternoon. to drive through to Midrand from Randburg! Why if I can collect it now, could I not collect it on Friday. The sales side is brilliant - logistics terrible, do not use First Technologies unless you have the time to wait 1 week for delivery. If I was aware of this, I would have rather just gone to Incredible Connection and walked out with the machine last week.