NG
Nandhagopaul G
1 reviews | Active since Jul 2023
05 Jul 2022, 11:16
You are a joke and dishonest
We made a booking for a 3 bed. Now that a bed became available, I am being told by Katherine Naidoo that I can cancel my 3 bed, forfeit that money and pay again for the 4 bed. And all the time this woman says she is going out of her way to assist me. Is she mad or what. I asked her to get her senior manager to call me and she says that she will not. You have a serious problem and you should not be in business if you operate this way. I also spoke to a gentleman Notoko Ngidi. He says he quoted me incorrect rates, but his supervisor won't even speak to me, or call me back to resolve. This place is a joke
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Replies (3)
First Resorts Management's replyOfficial
05 Jul 2022, 11:39Dear Vicky,
I confirm receipt of your message and will have a dedicated team member get back to you as soon as possible.
Kind regards,
First Group
I confirm receipt of your message and will have a dedicated team member get back to you as soon as possible.
Kind regards,
First Group
First Resorts Management's reply05 Jul 2022, 11:39
Official
Dear Vicky,
I confirm receipt of your message and will have a dedicated team member get back to you as soon as possible.
Kind regards,
First Group
I confirm receipt of your message and will have a dedicated team member get back to you as soon as possible.
Kind regards,
First Group
NG
Nandhagopaul G's updateReviewer Update
07 Jul 2022, 00:55I am still waiting for someone senior in First Group to call me. I want to know how is it possible that you can forfeit me entire amount for a booking that I made, then charge me again in full for a new booking, when all I want to do is change my booking. Then you have a manager telling me that she is going out of her way to assist me. If this is what assisting me is, then it means that your normal service is non existent. It probably means I must pay for one of your staff to go on holiday.
I will try and obtain the general management of First Group's details from one of the GM's at one of the resorts and then make contact with the general management of First Group.
Someone needs to be able to advise them of the poor and disgraceful disservice that their staff are providing, especially those that are supposed to be managers.
I will try and obtain the general management of First Group's details from one of the GM's at one of the resorts and then make contact with the general management of First Group.
Someone needs to be able to advise them of the poor and disgraceful disservice that their staff are providing, especially those that are supposed to be managers.
NG
Nandhagopaul G's update07 Jul 2022, 00:55
Reviewer Update
I am still waiting for someone senior in First Group to call me. I want to know how is it possible that you can forfeit me entire amount for a booking that I made, then charge me again in full for a new booking, when all I want to do is change my booking. Then you have a manager telling me that she is going out of her way to assist me. If this is what assisting me is, then it means that your normal service is non existent. It probably means I must pay for one of your staff to go on holiday.
I will try and obtain the general management of First Group's details from one of the GM's at one of the resorts and then make contact with the general management of First Group.
Someone needs to be able to advise them of the poor and disgraceful disservice that their staff are providing, especially those that are supposed to be managers.
I will try and obtain the general management of First Group's details from one of the GM's at one of the resorts and then make contact with the general management of First Group.
Someone needs to be able to advise them of the poor and disgraceful disservice that their staff are providing, especially those that are supposed to be managers.
First Resorts Management's replyOfficial
07 Jul 2022, 08:52Dear Vicky,
I will arrange for a manager to contact you today.
The team has made contact with the main guest who booked via the website on Tuesday and we are awaiting final confirmation from her. Attempts were made to contact you on Tuesday, however, you were unavailable to take the call. We will make contact again today.
Kind regards,
First Group
I will arrange for a manager to contact you today.
The team has made contact with the main guest who booked via the website on Tuesday and we are awaiting final confirmation from her. Attempts were made to contact you on Tuesday, however, you were unavailable to take the call. We will make contact again today.
Kind regards,
First Group
First Resorts Management's reply07 Jul 2022, 08:52
Official
Dear Vicky,
I will arrange for a manager to contact you today.
The team has made contact with the main guest who booked via the website on Tuesday and we are awaiting final confirmation from her. Attempts were made to contact you on Tuesday, however, you were unavailable to take the call. We will make contact again today.
Kind regards,
First Group
I will arrange for a manager to contact you today.
The team has made contact with the main guest who booked via the website on Tuesday and we are awaiting final confirmation from her. Attempts were made to contact you on Tuesday, however, you were unavailable to take the call. We will make contact again today.
Kind regards,
First Group