Worst customer experience ever

<p>After 30 years of going to Magaliespark every year over the Christmas period, it came as a shock today that this year will be different. Apparently due to the leap year the week that we normally went is now a week earlier. As I am a trauma doctor I am on call that week and will not be able to change my schedule. It is not as such the fact that I cannot go but more the way in which it was handled. I called them and the lady that I spoke to, made comments such as "if the rest of the people were satisfied, why can't I accept it? It makes sense that certain weeks are not available but the way in which it was handled is not acceptable. If I didn't email them this morning I would never have known and we would have missed the week altogether. It is all down to miscommunication. They have my email and my cellphone on the system, why can't they just send information electronically? In this digital age they must be the only company depending on the Postal Service only.</p>