Very bad servise

Item: First Resorts Management
Rating: 1
Author: Mary S

I bought a week at a well kniwn resort through a tender process. The payment for the week and alk transfer fees were paid on time and after eight months I still don't have owhership and title documents. Trying to get feedback is impossible and I wonder how will I ever get my money back. Who took my money?Management is always busy with the process according to the relevant department.

My advise - stay away from The First Group.

Helpful (0)

Replies (3)

First Resorts Management's replyOfficial

18 Oct 2022, 16:04

Dear Mary Ann,

I apologise this is not the service we uphold to.
I have sent you an email in order to assist you right away.

Sincerely,

First Group

First Resorts Management's reply18 Oct 2022, 16:04

Official

Dear Mary Ann,

I apologise this is not the service we uphold to.
I have sent you an email in order to assist you right away.

Sincerely,

First Group

Mary S's updateReviewer Update

21 Oct 2022, 23:34

Based on my review and feedback I received, I would like to thank Tammy Endrës, Saroj Govender, Virginia Mothae and Desire Watkins from the different departments at First Group for sorting out my issue in no time.
Thank you again and keep up the good work.

M

Mary S's update21 Oct 2022, 23:34

Reviewer Update

First Resorts Management's replyOfficial

24 Oct 2022, 08:24

Dear Mariaan,

Thank you for the message and I am so pleased we were able to rectify the issue.

Take care,

First Group Team

First Resorts Management's reply24 Oct 2022, 08:24

Official

Dear Mariaan,

Thank you for the message and I am so pleased we were able to rectify the issue.

Take care,

First Group Team