Very bad service ( This place is a mess)

I booked my 4 days stay at la montagne balito for November 13 to 17 2020 around may 2020 for my wife's birthday outing through booking. Com. Booked room was studio with sea view but on our arrival we were directed to a room with no sea view at all. We then went back to the reception to find out about the room swops then the gentlemen on duty at the time ( reception) just gave us the key for a new room with sea view, he never said anything. When we got to the room it was not even prepared, very dirty. Door locks are broken, u can not even lock the door from inside you have to use the shooter to lock. Dirty curtains.In front of the door on top where the gyser is, the whole cover is open broken, dirty glasses. We were also told that we have to clean our own room as there are no staff to do the cleaning, their phones are not working so if u need something u have to take a lift down at all times (7th floor) . At around 10 morning I went to the reception to ask for help with a Braai pan cleaning from the same gentlemen, 2 hrs later still nothing happened. Planed Holliday became a nightmare for us. This place is a mess the only..