MS
Mkhunjini S
1 reviews | Active since Dec 2019
15 Dec 2023, 22:12
Unhappy customer at la montagne resorts in Ballito
Yesterday 14/12/2023 we called la montagne resort in Ballito enquiring about a day visit, they told us to come and no booking is needed. A guy we spoke too never mention anything about R250 entrance fee which includes nothing.
To our suprise today! At gate security told us to buy a ticket which includes nothing but for only entrance at price of R250!! Why so much money? Why you do ******* to your customers?
We will never set our foot there because of your ******* decisions that you took over the night!
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First Resorts Management's replyOfficial
12 Jan 2024, 08:48Dear Mkhunjini,
We hope this message finds you well. We appreciate you taking the time to share your recent experience at La Montagne Resort in Ballito. We would like to extend our sincere apologies for any inconvenience or frustration you may have encountered during your visit and are truly sorry to hear that there was a miscommunication regarding the entrance fee and that it was not made clear to you during your initial inquiry. This is certainly not the level of service we strive to provide, and we understand how disappointing it must have been for you.
We value our guests' feedback, and your concerns have been shared with our team to ensure that such issues are addressed and do not recur. We are committed to delivering transparent and accurate information to our guests, and your experience highlights an area where we can improve our communication processes.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding.
Kind regards,
First Group Team
Kind regards,
First Group Team
First Resorts Management's reply12 Jan 2024, 08:48
Official
Dear Mkhunjini,
We hope this message finds you well. We appreciate you taking the time to share your recent experience at La Montagne Resort in Ballito. We would like to extend our sincere apologies for any inconvenience or frustration you may have encountered during your visit and are truly sorry to hear that there was a miscommunication regarding the entrance fee and that it was not made clear to you during your initial inquiry. This is certainly not the level of service we strive to provide, and we understand how disappointing it must have been for you.
We value our guests' feedback, and your concerns have been shared with our team to ensure that such issues are addressed and do not recur. We are committed to delivering transparent and accurate information to our guests, and your experience highlights an area where we can improve our communication processes.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding.
Kind regards,
First Group Team
Kind regards,
First Group Team