1 reviews | Active since Mar 2016
Theft at Magalies Park
Good day<br> <br> We would like to bring under your attention that at 2AM Sunday morning there was a break in to our chalet. 4 of our phones was ****** as wel as 2 tablets. The resort manager does not want to assist us in any regards. The ********* was right next to my daugters since there phones was next to them on their pillows. We informed them directly after the incident while the ********* was still on the premises and non was done since another chalet was also ****** after us. And when our complaints was submitted we where rudely handled. The manager does not want to assist with insurance claim nor compencate for the losses.<br> <br> Could we please be informed of how we should submit our losses since we dont have onsurance on sim of the items and the manager of Magalies Park does not want to assist us which is unexeptable. <br> <br> Your assistance in this regard will be highly appreciated.<br> <br> <br>
Dear Guest
As the entire Magalies area is experiencing a high level of crime, Magalies Park was not spared early on Sunday morning when management was made aware of the unfortunate incidents on the resort. I can assure you that we did everything possible to prevent intrusion and when we were made aware of incident, the resort manager as well the security company went out of their way to search and try to apprehend the perpetrators from the time the intrusion was reported. This went on till 12am on Sunday in conjunction with the SAPS, unfortunately without success.
Magalies apologise for the inconvenience caused and is busy re-evaluating the security plan.
Muis Lombard (Resort manager) informed you what procedures to follow regarding your claim and if there is anything Magalies can do to assist, feel free to contact him directly.
Kind Regards
Muis Lombard
Dear Guest
As the entire Magalies area is experiencing a high level of crime, Magalies Park was not spared early on Sunday morning when management was made aware of the unfortunate incidents on the resort. I can assure you that we did everything possible to prevent intrusion and when we were made aware of incident, the resort manager as well the security company went out of their way to search and try to apprehend the perpetrators from the time the intrusion was reported. This went on till 12am on Sunday in conjunction with the SAPS, unfortunately without success.
Magalies apologise for the inconvenience caused and is busy re-evaluating the security plan.
Muis Lombard (Resort manager) informed you what procedures to follow regarding your claim and if there is anything Magalies can do to assist, feel free to contact him directly.
Kind Regards
Muis Lombard