MN
MICHELLE N
1 reviews | Active since Mar 2025
28 Mar 2025, 18:01
Thank-you for keeping your promises
Good evening First group,
I want to extend my gratitude and heartfelt thank you to Nomonde and Tracy at Costa Smerelda. After a few miscommunication with this resort. The staff and management followed up and showed up with their loyalty. Also made my family and my accommodation this past 2 days a phenomenal one.. The issue i had was resolved and reached my expectations. Thank you so much for keeping a smile on our faces.. Thank you for honoring your word.. Thank you for your hospitality.
First group will remain my home away from home.
Regards Michelle Naidoo
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First Resorts Management's replyOfficial
31 Mar 2025, 08:22Dear Michelle,
Thank you for your kind words and for allowing us to make things right. We genuinely appreciate your support and are delighted that Nomonde, Tracy, and the team at Costa Smeralda could provide you with a memorable stay. Your satisfaction means the world to us, and we look forward to welcoming you back to your home away from home.
Warm regards,
First Group Team
First Group Team
First Resorts Management's reply31 Mar 2025, 08:22
Official
Dear Michelle,
Thank you for your kind words and for allowing us to make things right. We genuinely appreciate your support and are delighted that Nomonde, Tracy, and the team at Costa Smeralda could provide you with a memorable stay. Your satisfaction means the world to us, and we look forward to welcoming you back to your home away from home.
Warm regards,
First Group Team
First Group Team