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omrisha H

1 reviews | Active since Jan 2016

11 Aug 2023, 15:24

Terrible accommodation at Maglies park

I have booked accommodation at maglies park for 9th Aug till 11th Aug. When we got there to check in early they said our unit has been allocated already which was really far away from everything. When we got to the unit, the aircon were not working, the unit was smelling, the tvs were not working and neither was the phone working. Which meant we had to drive all the way to reception to tell them about the faults at the unit. The maintenance came through only around 9pm to check the TV. They came the 10th Aug night to check aircons and the room TV. This was the night before my check out

This was so ridiculous and very bad experience yet again at maglies park.

Yet first resorts does nothing about this. You expected to pay a handsome amount for the accommodation but when there is problems all they say is I'm sorry.

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Replies (1)
First Resorts Management
First Resorts Management's reply15 Aug 2023, 10:20
Official
Dear Sir,
I confirm receipt of your message and will have the general manager contact your immediately.
Kind regards,
First Group Team