AB
Andre B

1 reviews | Active since Mar 2009

24 Jul 2024, 13:54

Shocking Experience at Magalies Park

Magalies Park

Now here is a resort that treat its customers with absolute disdain. We booked for a week in a superior chalet, three out of the seven days in this chalet we had no water and when the water was hot it was also electrified to the point that you could not touch any tap or sink. Our two young kids refused to bathe or even brush teeth. Magalies park management treated this hazard nonchalantly and with no urgency and kept us in this possible death trap without the option of moving us to another unit. This was our fourth visit to Magalies park this year and this experience truly left an electrified taste in our mouths about the head in sand attitude of the regional director and management of Magalies Park.

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Replies (1)
First Resorts Management
First Resorts Management's reply26 Jul 2024, 13:23
Official
Dear Andre,Thank you for bringing this to our attention. We sincerely apologize for the distressing experience you encountered during your recent stay at Magalies Park. Your safety and comfort are our top priorities, and we regret that we did not meet those expectations.We take these matters very seriously, and I will ensure that a member of our management team contacts you as soon as possible to address your concerns.
Kind regards,
First Group Team