****** Customer!

I booked two chalets for a one night stay. Originally I was quoted R1360 per room, and I had paid the 50% deposit for this, thinking that I would only have to pay the remaining amount R1360 when I check-in.

Upon arrival, I was told to pay an additional R1360 x 2 = 2720 and I was told that I was wrongly quoted because each chalet actually costs 2040 per night. I felt so insulted and upset because even on booking.com they have available chalets for 1360 per night. I was really put on the spot and it has left me financially strained. it also doesn't make any sense that I was asked to pay 1360 which is 50% and then 2720 upon arrival, honestly, does Magalies park also hire staff that has no math literacy s****s?

Furthermore, the staff were so unfirendly and horrible, they have these sulky miserable faces that immediately make you feel like you entered a no go zone. These same chalets we booked also came with signs of neglected maintenance, the first chalet had a door that could not lock, and a leaking toilet that was right next to the shower on a leveled surface (and yes this toilet water was running onto the shower floor. The second chalet had a rodent or some sort of creature that kept excreting feces that landed on our bed where we slept. I complained to reception but no feedback was given.

I had a guest visiting all the way from Australia that I especially planned this trip for, however, we were embarrassed to say this is the service level our country renders to its paying guests.