MH
Marius H

1 reviews | Active since Oct 2022

24 Oct 2022, 12:15

Perna Perna Umdloti Timeshare

For the past approximately 4 years, timeshare owners at Perna Perna, Umdloti was notified by the then managing agent that the Perna resort will be sold due to various reasons. The managing agents Managing Director suddenly died and the managing agent responsibilities were taken over by First Resorts. The Managing Director of First Resorts is also the Chairman of the Perna board! The original managing agent notified owners that levies stopped after week 18, 2021. We had holidays for 30 years at this resort. In the purchase agreement, there is provision for the managing agent to sell a week should the levy not be paid. My week was sold without notifying me. The first communication I had with First Resorts was after my enquiry about the status of the Perna Resort. I received a telephone call from a badly mannered Jennisha Govender and after trying to reason with her that I did not receive any communication from first resorts, she informed me to seek the services of an attorney. She ends her e-mails with 'should you have any inquiries, feel free to contact me' which she simply ignores. I went to an attorney and letters were sent to and from and eventually First Resorts admitted they sent all communication to my work e-mail address which is closed since I left the company 8 years ago for retirement. But, they never admitted they received an e-mail message 'delivery has failed to these recipients or groups'. They also denied having access to my contact number which is freely available in the Perna Resort register. After a short visit to Perna during September 2022, I realised my effort to solve this problem is not worth it. My motto in life is to be open and honest. I don't need First Resorts in my life and dragging this 'problem' along is not worth it, especially not with First Resorts. Your reputation is bad enough as it is and yes, I will never be involved with any of the resorts you claim to manage.

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Replies (1)
First Resorts Management
First Resorts Management's reply24 Oct 2022, 12:59
Official
Dear Sir,

I take note of your message and will have a dedicated team member call you as soon as possible.

Kind regards,

First Group Team