One star is far too good

I have attempted for more than a month now to sort out the fact that points and savings that are legally mine are no longer available to me.

Samantha Lambert and Monica Kilbourne are 2 people who I have dealt with in the past and they were the only folk in this otherwise black hole of a company to whom I could reach out to for assistance.

On a call on 3 March 2022, Samantha Lambert promised me that she would look in to my case, present it to "management" and get back to me with an update.

On 18 March, after not being able to get hold of her telephonically (I had written her email down incorrectly), I emailed Monica Kilbourne asking her whether she could forward my emil to Samantha.

A week went by with no response from anybody working at First Group.

I tried another email address and this Samantha (Mills) was very helpful in that she found the correct address for Samantha Lambert and she forwarded my email to Samantha Lambert.

I have still had no response from her. It is 6 April 2022.

Trying to get hold of her telephonically is impossible.

I would seriously think very carefully before doing any kind of business with this company.