Once again First Group fails

This business just don't know what it is to provide service in the hospitality sector. I just keep being disappointed by the poor attitude of the staff. They ran a promotion last week and I called in several times, but no one answered. I then sent a mail to the Customer relationship manager, Jason Francis, for someone to call me for a booking. The supervisor called and advised that she will get an agent to call me. Several hours later, an agent called me. He found something that I was interested in, but whilst he was booking that for me, he says that another agent booked it. How can you offer me something and I am providing you the info to confirm it and someone else takes it. This is absurd.