FB
FARZEEN B
1 reviews | Active since Mar 2009
18 Aug 2015, 13:01
No Plasters, disinfectant etc
On Thursday night my daughter fell and cut her chin, upon going to reception for first aid, it was discovered that they had nothing for cuts, all they had was burn treatment in a tatty bag. There was no sign that items are being monitored or replaced when used. When we went to the onsite restaurant, they too had no first aid kit.<br> How do these establishments operate when they violate basic conditions of the OSH Act? We had to drive 70km return with 3 tolls in the darkness to get the wound treated. Needless to say our entire holiday ruined.<br>
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First Resorts Management's replyOfficial
18 Aug 2015, 15:59Hello farzeenb,
Thank you very much for the feedback regarding your stay at Midlands Saddle and Trout and we would like to apologize for the inconvenience during your stay.
The Resort Manager, Neil had a meeting with both individuals, the receptionist and the waitress who have both completed first aid courses and explained to them that they should have contacted management as we all have first aid kits in our vehicles and we have multiple first aid supplies backup on site to replenish any first aid bags.
This was an unfortunate incident and we have taken corrective action by restocking the first aid bag in reception, providing the restaurant with a first aid bag and we had a counseling session with both staff that failed to take the appropriate action as front line staff.
I would like to apologize for not fulfilling your expectations during your stay.
Thank you very much for the feedback regarding your stay at Midlands Saddle and Trout and we would like to apologize for the inconvenience during your stay.
The Resort Manager, Neil had a meeting with both individuals, the receptionist and the waitress who have both completed first aid courses and explained to them that they should have contacted management as we all have first aid kits in our vehicles and we have multiple first aid supplies backup on site to replenish any first aid bags.
This was an unfortunate incident and we have taken corrective action by restocking the first aid bag in reception, providing the restaurant with a first aid bag and we had a counseling session with both staff that failed to take the appropriate action as front line staff.
I would like to apologize for not fulfilling your expectations during your stay.
First Resorts Management's reply18 Aug 2015, 15:59
Official
Hello farzeenb,
Thank you very much for the feedback regarding your stay at Midlands Saddle and Trout and we would like to apologize for the inconvenience during your stay.
The Resort Manager, Neil had a meeting with both individuals, the receptionist and the waitress who have both completed first aid courses and explained to them that they should have contacted management as we all have first aid kits in our vehicles and we have multiple first aid supplies backup on site to replenish any first aid bags.
This was an unfortunate incident and we have taken corrective action by restocking the first aid bag in reception, providing the restaurant with a first aid bag and we had a counseling session with both staff that failed to take the appropriate action as front line staff.
I would like to apologize for not fulfilling your expectations during your stay.
Thank you very much for the feedback regarding your stay at Midlands Saddle and Trout and we would like to apologize for the inconvenience during your stay.
The Resort Manager, Neil had a meeting with both individuals, the receptionist and the waitress who have both completed first aid courses and explained to them that they should have contacted management as we all have first aid kits in our vehicles and we have multiple first aid supplies backup on site to replenish any first aid bags.
This was an unfortunate incident and we have taken corrective action by restocking the first aid bag in reception, providing the restaurant with a first aid bag and we had a counseling session with both staff that failed to take the appropriate action as front line staff.
I would like to apologize for not fulfilling your expectations during your stay.