SM
Seneme M
1 reviews | Active since Jan 2024
03 Jan 2025, 09:03
Mould in resort rooms
I stayed at la montagne Ballito from the 25th of Nov till the 30. I attempted to contact management on their website in early December. I wish someone could seriously attend to the mould issue. You can't even enjoy your stay in the actual rooms because of the pungent mould smell. Their cupboards literally smell damp. We had to purchase our own cutlery. There was just no way we were going to use those contaminated things.
Someone needs to be accountable for that nonsense.
Helpful (0)
Replies (3)0
Replies (3)First Resorts Management's replyOfficial
03 Jan 2025, 11:55Hii Seneme,
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the inconvenience caused. The General Manager of La Montagne will contact you to address your concerns.
Thank you for your patience
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the inconvenience caused. The General Manager of La Montagne will contact you to address your concerns.
Thank you for your patience
First Resorts Management's reply03 Jan 2025, 11:55
Official
Hii Seneme,
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the inconvenience caused. The General Manager of La Montagne will contact you to address your concerns.
Thank you for your patience
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the inconvenience caused. The General Manager of La Montagne will contact you to address your concerns.
Thank you for your patience
SM
Seneme M's updateReviewer Update
13 Jan 2025, 12:59Yet again I await a response
SM
Seneme M's update13 Jan 2025, 12:59
Reviewer Update
Yet again I await a response
First Resorts Management's replyOfficial
14 Jan 2025, 07:58Hi Seneme,
Apologies, we will have a team member contact you today!
Apologies, we will have a team member contact you today!
First Resorts Management's reply14 Jan 2025, 07:58
Official
Hi Seneme,
Apologies, we will have a team member contact you today!
Apologies, we will have a team member contact you today!
