MM
Motlalepula M

1 reviews | Active since Jul 2022

14 Sept 2022, 10:46

Manoshin cant keep his word

My friend did a quotation with Manoshin he did not explain the rates to her properly and then he claimed there was a miscommunocation.I made the payment of 6500 instead of 4300 and when i talked to him to explaon he took about 5 weeks to resolve our issue and promised the surplus payment of 2200 would be refunded toy friend as we booked with her details but it will take a few days to reflect in her account.The payment was made on the 30th of June and our trip was on the 15th to the 17th of July 2022.up until now the 14th of Sept there money has not reflected in my friend's account and he kept promising me that he will make follow up.First group Management please give back the extra money i paid.I love Magalies park and have never had a problem with my booking but this Manoshin has given me a bitter experience.after explaining to him how urgent that money was needed for the school fees and was paid it mistakenly to first group.

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Replies (1)
First Resorts Management
First Resorts Management's reply15 Sept 2022, 09:25
Official
 Dear Motlalepula,

Thank you for getting in touch and bringing your concerns to our attention. Please accept our sincere apologies - this is definitely not the norm or the standard we like to uphold here at First Group. 

Our team has been in touch with you and I trust you are satisfied with the outcome.

Yours sincerely and take care,

First Group Team