Magaliespark First Resort account management

The administration of levies, rectifying of issues and feedback to customers is not even dismal. It is completely non existent. I firstly requested a statement for more than a year before I actually received a statement and only because I placed the issue on Facebook. I then unfortunately used the incorrect reference number to make payments. I mailed through the proof of payment in March and asked First Resorts to rectify the allocation of the payments to my account. I have mailed them three times now for feedback. To date, a month later, I still have not received any feedback at all. I am extremely frustrated by the management of my Magaliespark account by Frist Resorts.