Less interested in coming back

To: whom It may concern

I must say I am very disappointed in this beautiful place called magalis park resort, can someone explain to me what it means when they say 2 nights and 3 days. You guys are ripping people off and your place is very expensive for such bad service.

I booked in for the weekend of the 08 to 10 October 2021, we arrived there late and it’s no one’s fault as we had to work, we arrived at about 9 pm at night. Check in is 3pm afternoon Friday and check out 10am. Spent the day inside on Saturday and on Sunday we had to check out at 10 am which we did not have a problem however we tried to leave at 3pm since check in was 3pm Friday. To my understanding 2 nights and 3 days buys we should not pay for a day visit on Sunday. After paying that much money we only spent 1 days at that place and we had to leave should I use the 24 hour clock as a day is 24 hours. To top it off the heated pool was not clean and now daughter is sick, my daughter got sick on Saturday night and this trip was for the kids…. She caught something after returning the pool and I took her to the clinic on Monday and came back as only to find she got lung infection . She slept from Saturday 12pm until we left, to this the day 14 / 10 / 2021 she is home sick and cannot go preschool as she is so week.

I am frustrated because other kids wanted to swim for just a few hours before we left and they told us to leave the premises and I have sick daughter who is continuously seeking medical attention and did not even enjoy the trip planned for her. And we have paid so much money to spend a day. A whole 3500 for a day’s visit and to be treated like that… I’m very disappointed. And I’m not sure I will be going back to your place. For the money people pay for your place they should be treated better , there are places cheaper than you and they treat people better. Sick child or not you guys want your key and we must leave the premises, my daughter is under antibiotics right now as we speak 2 different kinds and so sick. I have said my peace I do not care what you guys do with this information but I feel you should know.