Lack of communication provided to clients

Lack of communication towards clients which is unbearable, i booked for the 31st of December only yesterday when I wanted to confirm everything was in order as i payed deposit and i was informed that my bookings has been canceled, i won't be able to get a refund,my question was whom did the cancelation confirmed with i was told i was contacted on my mobile number, the fun part is all the reservations and communication was done through emails/online however when the cancelation was done without my concern i was contacted, and when I called requesting to speak to a manager i was transferred from pillar to post without getting clarity meanwhile my money has been taken and I wont be getting any refund. I am so disgusted by the way you treat your clients.