Is there something fishy?

In October last year I sold my Riviera Resort (Sea Point) seven weeks of timeshare to First Resorts with the sale coming into effect from January this year. All my weeks were in the rental pool, in about mid April last year I was paid the rental for week 7 and the other six weeks' rental was due sometime in April this year. I never heard from them by mid May, so I contacted First Resorts and Erin Abrahams, the lady responsable for the payment of the rental pool, apologized and told me that they had problems and will be paying out by the end of May. This never happend, so I sent her an email which did not go through. The message I received stated Envelope blocked (I went to Telkom to find out what the message meant and was told that my emain was blocked from being received by Erin); so I phoned her. She claimed that she tried to phone me, but my phone was blocked. She then said that I will only will get paid for the five Flexi weeks as my Unit in the fixed week was not occupied for the seven nights. One must understand firstly that it is practically impossibe for a Unit to remain vacant in December and secondly I had phoned the Riviera Resort in Sea Point on the Friday when the week started and the Receptionist told me that my Unit was occupied and confirmed to me that it was booked throughout. In any case I told her to pay me for the five Flexi weeks and she said that it will be done before the end of the week. I asked her to provide me with the calculation schedule of the payout (this is something that is sent out annually when the payment of the Flexi period are paid out. She told me that she will email me the requested information that same day. On Monday I phoned her but she was off for the day. Hence I spoke to Alita who told me to hold the line for a moment, when she came back to the phone she told me that she spoke to Erin's supervisor who promised her that I will be paid be Friday (five days later). I thanked her and again asked her to send me the information I requested from Erin, namely the calculation of the Rental Pool. Which she said that she will do. Last Wenesday I contacted Erin again advising her that I have not received anything. Again she apologized and promised payment within a week and that she will get the information I requested and email it to me. Eight days later (today, 28 June) I tried to phone her , but was told by Alita that Erin will phone me back, which she never did. Hence I phoned again this afternoon. Alita told me to be patient and wait another month as they had problems in paying out Renetal Pools. So I told her: "Are you saying that nobody has been paid". She said: "No, no. Only a few. I told her, that I am not worried about the payment date, at this stage all I want is the Rental Pool calculation. She told me that she will send me the amount that was due to me. I told her: "No that is not what I want. I require the Rental pool calculation for the Flexi period for my type of Units" For those who do not know, the payout for the Flexi period (some 9 months of the year) would be the same for all units in the same catagory. Namely all Studios in the Renal Pool will share equally the total rental generated for the Flexi Period. The same will happen to all the different size of apartments. Hence, since according to Alita the majority of owners have been paid, the calcluation is available to be sent to me. However, FOR SOME UNKNOWN REASON it has already taken more than three weeks to send (and I still haven't received it). The reason that I am insisting for this schedule is because I will check with other owners the said calculation.