WW
Werner W
1 reviews | Active since Feb 2011
05 Aug 2022, 09:57
First Resorts useless organisation!
Most useless organisation! Claiming 100,000 members cannot be wrong most likely they are not willing participants! Try and get confirmation of bookings - impossible Try to get an agent to call you back - not happening They just put the phone down in your ear Transferring from pillar to post but no one answers
What a sham!
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First Resorts Management's replyOfficial
25 Aug 2022, 15:22 Dear Werner Wandrey,
Thank you for getting in touch and bringing your concerns to our attention. Please accept our sincere apologies - this is definitely not the norm or the standard we like to uphold here at First Group.
Please know that anything that impacts negatively on your holiday experience is super important to us! We really value your concerns and queries – it’s how we improve ourselves.
We are thrilled to advise that we have been in touch to assist and that your query have been resolved.
Once again, we’re sorry that your experience with us was anything less than totally amazing, and apologize for any inconvenience caused. We hope to continue to make many more magical memories with you in the future.
Kind regards, The First Group Team
Thank you for getting in touch and bringing your concerns to our attention. Please accept our sincere apologies - this is definitely not the norm or the standard we like to uphold here at First Group.
Please know that anything that impacts negatively on your holiday experience is super important to us! We really value your concerns and queries – it’s how we improve ourselves.
We are thrilled to advise that we have been in touch to assist and that your query have been resolved.
Once again, we’re sorry that your experience with us was anything less than totally amazing, and apologize for any inconvenience caused. We hope to continue to make many more magical memories with you in the future.
Kind regards, The First Group Team
First Resorts Management's reply25 Aug 2022, 15:22
Official
Dear Werner Wandrey,
Thank you for getting in touch and bringing your concerns to our attention. Please accept our sincere apologies - this is definitely not the norm or the standard we like to uphold here at First Group.
Please know that anything that impacts negatively on your holiday experience is super important to us! We really value your concerns and queries – it’s how we improve ourselves.
We are thrilled to advise that we have been in touch to assist and that your query have been resolved.
Once again, we’re sorry that your experience with us was anything less than totally amazing, and apologize for any inconvenience caused. We hope to continue to make many more magical memories with you in the future.
Kind regards, The First Group Team
Thank you for getting in touch and bringing your concerns to our attention. Please accept our sincere apologies - this is definitely not the norm or the standard we like to uphold here at First Group.
Please know that anything that impacts negatively on your holiday experience is super important to us! We really value your concerns and queries – it’s how we improve ourselves.
We are thrilled to advise that we have been in touch to assist and that your query have been resolved.
Once again, we’re sorry that your experience with us was anything less than totally amazing, and apologize for any inconvenience caused. We hope to continue to make many more magical memories with you in the future.
Kind regards, The First Group Team