First Resorts put guests Last

So utterly disappointed with Midlands Saddle and Trout Resort...we traveled all the way from Durban only to find the resort had a major power outage...which in all fairness...guests should have been told about that morning....I did not stay after being told that they could not tell when power was going to be restored. The resort could not provide us hot water for bathing. We were merely given 2 candles....hence our decision to leave. They promised to notify me of how I was to be compensated for the weekend. I had to call the resort countless times. Michaela from Saddle and Trout assured me that she will let me know about passing a credit for my stay ...she never honored that....my stay was booked in Nov 2022...Yesterday, Dec 9th, I called the resort for the umpteenth time to find out about the so called credit....Michaela told me that I can book at any of their resorts but will have to pay the difference of the cost of the stay.....the resort inconvenienced me ...my family and I booked leave to make the trip...we drove 154km there and 154km back....and I still have to fork out more money to stay with them....very inconsiderate....also...power only resorted to the resort on Sunday. Michaela was totally unapologetic... need to raise your service standards and treat guests with a little courtesy