First Resorts Nightmare Service

They used to quite good and on the ball. "Used to" being the operative words. Booking with them is a nightmare. The phone system is worse than useless. Got cut off no less than 11 times, and when you do get through the line is often so bad that you cannot have a normal conversation. Emails are an absolute joke. "We will respond shortly" means in First Resorts language "We will never respond so don't bother sending us an email." The service is shocking. Please someone recommend a holiday service agency that works.