First Resorts ?! More like LAST RESORT!

First Resorts ?! More like LAST RESORT!

After first group tried to sell me a package for over a month I advised due to the bad reviews I will visit one of the resorts Hole in the wall in March an make my decision. The lady trying to sell me the package ensured me she checked that hole in the wall resort was in 100% working order and that all bad reviews of resort had been resolved (I have email evidence)

Never the less fast forward to Easter weekend after all the flooding and water crises in KZN we called into the resort to ensure that they were NOT affected by the floods that roads are safe and that the premise is intact or we would like to postpone to a later stage - we were advised all is in order and that they are ready to welcome guests.

Upon arrival after a 7 hour journey we were welcomed to chalets that were leaking water onto the beds floors and electrical appliances , toilets not flushing , we had complained several times until bookings.com got hold of the premises and then we were moved to a different unit which prior they advertised they are 100% booked and nothing could be done. We were also handed a leaflet indicating the resort was infact affected by the flooding which they initially **** to us to get us there and not cancel / postpone our bookings

We moved into the next cottage in the storm and were delighted to notice that it was a dry cottage. Only to find out electricity in the kitchen was turned off / not working. The toilets here too did not flush and not even 2 hours after settling in did we now have 0 water . We had gone down to reception 5 times to advise of the water issue along the many others we were having they said someone is looking into it and it should come on between 9-9:30 only to find out that they knock off at 9 and did not want us to come down to complain while they were on duty.

Almost 24 hours later still no water next day , used up all the clean drinking water we brought from KZN we go down to reception and were told that the problem was never logged for the unit they are unaware yet we were there 5 times before. The guests had to manually go to jojo tanks to fill up water to rinse off after fishing for the toilets etc.

A few hours later 11am we went down again asking for the manager to meet us there as whenever we asked of him he wasn’t on premise or no one at reception knew how to get hold of him. Absolute ignorance.

We were then handed a bunch (6-7 bunch) of keys of unoccupied units to go look for running water to shower and Recuperate. After searching through the 7 units we finally found running water and all rushed to shower only to find out that as we are in the shower the hot water runs out wishing 2 minutes of the first person showering and within the next 5 minutes the water shuts off again.

Angrily we make our way back to reception and find the manager there who abruptly advises there is nothing he can do he is working on it - may I advise that 6 units with people had water.

He could not give an eta of the expected time the water would return to our unit no alternative arrangements made no replacement drinking water offered in the interim.

Yet to get us to the resort the communication skills were 100% but for the guests that arrive there it’s you fend yourself because no one is able to give u answers or assistance.

The rooms had more holes in the roof then the n2 after the flooding.

This entire resort should be closed down. It is a hazard and is not livable for anyone. Several resort visitors ended up sleeping in their vehicles due to the water leakage / risked their lives to travel back in the storm due to the lack of hospitality.

I have pictures , emails , phonecalls and whatsapps of all of the above mentioned. Disgrace @bookings.com also couldn’t resolve it I’m utterly disappointed.