First Resorts / Hastings Hall billing inefficiency
Been trying via all means possible, since 2 September, to get a tax invoice for my stay at Hastings Hall in Gardens. Cannot get put through Accounts & none of the promises to send the invoice or call me back (most recently an hour ago) have materialised. Will not be staying at any of these resorts again due to this.
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First Resorts Management's replyOfficial
16 Sept 2024, 14:28Dear Tony,
Thank you for taking the time to provide feedback regarding your recent stay at Hastings Hall. We sincerely apologize for the inconvenience and frustration caused by the delay in receiving your tax invoice. This is not the level of service we strive to provide, and we understand how important it is for our guests to receive timely and accurate billing.We will have someone from Hastings Hall address this issue immediately. We hope to have the opportunity to regain your trust and welcome you back to one of our resorts in the future.
Yours faithfully,
First Group Team
Thank you for taking the time to provide feedback regarding your recent stay at Hastings Hall. We sincerely apologize for the inconvenience and frustration caused by the delay in receiving your tax invoice. This is not the level of service we strive to provide, and we understand how important it is for our guests to receive timely and accurate billing.We will have someone from Hastings Hall address this issue immediately. We hope to have the opportunity to regain your trust and welcome you back to one of our resorts in the future.
Yours faithfully,
First Group Team
First Resorts Management's reply16 Sept 2024, 14:28
Official
Dear Tony,
Thank you for taking the time to provide feedback regarding your recent stay at Hastings Hall. We sincerely apologize for the inconvenience and frustration caused by the delay in receiving your tax invoice. This is not the level of service we strive to provide, and we understand how important it is for our guests to receive timely and accurate billing.We will have someone from Hastings Hall address this issue immediately. We hope to have the opportunity to regain your trust and welcome you back to one of our resorts in the future.
Yours faithfully,
First Group Team
Thank you for taking the time to provide feedback regarding your recent stay at Hastings Hall. We sincerely apologize for the inconvenience and frustration caused by the delay in receiving your tax invoice. This is not the level of service we strive to provide, and we understand how important it is for our guests to receive timely and accurate billing.We will have someone from Hastings Hall address this issue immediately. We hope to have the opportunity to regain your trust and welcome you back to one of our resorts in the future.
Yours faithfully,
First Group Team