First Group Resorts - No response from consultants

Item: First Resorts Management
Rating: 1
Author: fatema D

I have bought vouchers at a reduced rate years ago, and cannot get bookings anywhere that i ask. The current consultants are not answering me despite having individual whatsapp accounts. All I ask for is assistance to be able to make a booking, instead of delays and being told everything is fully booked.

Helpful (0)

Replies (3)

First Resorts Management's replyOfficial

11 Jan 2023, 11:51

Dear Fatema,

Thank you for your email.

A team member will be in contact with you shortly.

Sincerely,

First Group Team

First Resorts Management's reply11 Jan 2023, 11:51

Official

Dear Fatema,

Thank you for your email.

A team member will be in contact with you shortly.

Sincerely,

First Group Team

fatema D's updateReviewer Update

12 Jun 2023, 19:30

Does anyone know how you get assisted within a reasonable time frame, when it comes to first resorts ? Is a week reasonable time to not receive a response of any sort and follow up, almost everytime?

fatema D's update12 Jun 2023, 19:30

Reviewer Update

Does anyone know how you get assisted within a reasonable time frame, when it comes to first resorts ? Is a week reasonable time to not receive a response of any sort and follow up, almost everytime?

First Resorts Management's replyOfficial

13 Jun 2023, 07:23

Dear Fatema,
Thank you for getting in touch and bringing your concerns to our attention.Please accept our sincere apologies – this is definitely not the norm or standard we uphold at First Group.
I will have a reservationist call and assist you right away.
Take care,
First Group Team

First Resorts Management's reply13 Jun 2023, 07:23

Official