1 reviews | Active since Feb 2015
Cold! Dangerous! Negligent management!
It was supposed to be a 3-night family chillax at Magalies Park. Chill is the word! The unit was freezing! Unsealed thatch with a little air conditioner trying to puff lukewarm air into a big, draughty room, and postage-stamp-sized wall heaters in the draughty bedrooms. The dishwasher broke down and leaked water all over the kitchen floor. A tap leaked. A door jammed. The braai tongs broke half way through the braai. But that was not the worst. The worst was when my husband got an electric shock from a shower tap. Could be life threatening! A handyman came the next day and earthed the geyser. Do FR have a wiring licence for their chalets? Maintenance also replaced the dishwasher. But that's not the point. The point is that for those few precious (and expensive!) hours of leisure you don't want workmen tramping around the unit fixing things. Or electric shocks. And then, when I phoned Reception to complain to the manager on Saturday afternoon, there was no duty manager! He would be back on Monday, I was told. ***? The young reception staff are helpful and friendly enough, but they are fighting a loosing battle against negligent management. We left early. Stay alive, stay away!
Dear Ruth,
Thank you very much for the feedback regarding your stay at Magalies and would like to apologise for the inconvenience during your stay.
Regarding the cold, we do experience a very cold winter, and the appliances in the chalet, is only effective when the heat is confined(Doors closed-1 x AC per chalet).
The dishwasher unfortunately had a leaking pipe, which only could be repaired once removed, hence we replaced the dishwasher.
In a very rare and unfortunate event, the earth wire on the geyser was corroded and broke off, resulting in the slight shocks experienced by the shower taps.
I can confirm that each department has a manager(Duty Manager)on standby and will address the problem why he/she was not contacted as you requested.
I would like to apologise for not fulfilling your expectations during your stay and you are welcome to contact me to access Magalies as a day visitor for the inconvenience caused.
Hope to see you soon!
Kind Regards,
Dear Ruth,
Thank you very much for the feedback regarding your stay at Magalies and would like to apologise for the inconvenience during your stay.
Regarding the cold, we do experience a very cold winter, and the appliances in the chalet, is only effective when the heat is confined(Doors closed-1 x AC per chalet).
The dishwasher unfortunately had a leaking pipe, which only could be repaired once removed, hence we replaced the dishwasher.
In a very rare and unfortunate event, the earth wire on the geyser was corroded and broke off, resulting in the slight shocks experienced by the shower taps.
I can confirm that each department has a manager(Duty Manager)on standby and will address the problem why he/she was not contacted as you requested.
I would like to apologise for not fulfilling your expectations during your stay and you are welcome to contact me to access Magalies as a day visitor for the inconvenience caused.
Hope to see you soon!
Kind Regards,