KK
Kiran K

1 reviews | Active since Oct 2015

09 Feb 2022, 07:50

Changing terms of agreement with new terms after purchase.

As per previous reviews, I experienced the same issue of purchasing a voucher from Tamalin during lockdown when they sold it at a discount and sent e mail confirmation that I can use it to pay for any booking(even discounted bookings, have this on e mail). Now when it is time to deliver they refuse to honour this agreement. It has been a nightmare dealing with them. They offered a 35% discount on the voucher, they currently have a 50% discount on cash bookings, why would i pay years in advance to receive only 35% discount when I can pay now and receive 50%? Even with proof of terms and conditions they provided prior to me purchasing the voucher they are trying to change terms now.

0
Replies (1)
First Resorts Management
First Resorts Management's reply09 Feb 2022, 08:18
Official
Dear Kiran Kumar,

I will forward this message on to the respective department head and have a staff member contact you shortly.

Kind regards,

Tammy