AR
Anthony R
1 reviews | Active since Jul 2011
26 Dec 2015, 08:25
Cannot stick to resort rules
First resorts management at Magalies park cannot follow the rules set out in their rules document and apply rules according to what earns them the most money<br> <br> As per the resort rules each unit is allowed 2 cars for bringing guests in and then one vehicle for visitors for the day and any additional vehicle will be charged at R100. The resort management apply this as only one vehicle is for guests and the second car is the visitor car meaning any visitors arriving would need to pay.<br> <br> Resort management is cold and unwilling to discuss the issue just stating how they perceive the rule to work
Helpful (0)
Replies (1)0
Replies (1)
First Resorts Management's replyOfficial
05 Jan 2016, 15:39Hello Aransom,
Thank you very much for brining your concern to our attention.
Unfortunately the interpretation of the rules, is where the misunderstanding took place.
I quote the rules related to cars & visitors at Magalies Park
*Par 2: Parking on the grass is strictly prohibited. All vehicles are to park in the designated areas, only three vehicles are allowed per chalet at any given time.
*Par 12: Guests staying on the resort are permitted one motor vehicle of visitors free of charge at any time. Any additional motor vehicles may be allowed at Management's discretion and will be charged a fee.
We interpret and enforce the rules as follows:
*Maximum of 3 cars allowed per chalet.
*Members book in with 1 car, 2nd car Free of charge(Guest/Visitor), 3rd car will be charge a fee(R100)
Apologies for the inconvenience caused, Magalies Park will in due time clarify the rules to prevent a repeat of it being wrongfully understood.
Thank you very much for brining your concern to our attention.
Unfortunately the interpretation of the rules, is where the misunderstanding took place.
I quote the rules related to cars & visitors at Magalies Park
*Par 2: Parking on the grass is strictly prohibited. All vehicles are to park in the designated areas, only three vehicles are allowed per chalet at any given time.
*Par 12: Guests staying on the resort are permitted one motor vehicle of visitors free of charge at any time. Any additional motor vehicles may be allowed at Management's discretion and will be charged a fee.
We interpret and enforce the rules as follows:
*Maximum of 3 cars allowed per chalet.
*Members book in with 1 car, 2nd car Free of charge(Guest/Visitor), 3rd car will be charge a fee(R100)
Apologies for the inconvenience caused, Magalies Park will in due time clarify the rules to prevent a repeat of it being wrongfully understood.
First Resorts Management's reply05 Jan 2016, 15:39
Official
Hello Aransom,
Thank you very much for brining your concern to our attention.
Unfortunately the interpretation of the rules, is where the misunderstanding took place.
I quote the rules related to cars & visitors at Magalies Park
*Par 2: Parking on the grass is strictly prohibited. All vehicles are to park in the designated areas, only three vehicles are allowed per chalet at any given time.
*Par 12: Guests staying on the resort are permitted one motor vehicle of visitors free of charge at any time. Any additional motor vehicles may be allowed at Management's discretion and will be charged a fee.
We interpret and enforce the rules as follows:
*Maximum of 3 cars allowed per chalet.
*Members book in with 1 car, 2nd car Free of charge(Guest/Visitor), 3rd car will be charge a fee(R100)
Apologies for the inconvenience caused, Magalies Park will in due time clarify the rules to prevent a repeat of it being wrongfully understood.
Thank you very much for brining your concern to our attention.
Unfortunately the interpretation of the rules, is where the misunderstanding took place.
I quote the rules related to cars & visitors at Magalies Park
*Par 2: Parking on the grass is strictly prohibited. All vehicles are to park in the designated areas, only three vehicles are allowed per chalet at any given time.
*Par 12: Guests staying on the resort are permitted one motor vehicle of visitors free of charge at any time. Any additional motor vehicles may be allowed at Management's discretion and will be charged a fee.
We interpret and enforce the rules as follows:
*Maximum of 3 cars allowed per chalet.
*Members book in with 1 car, 2nd car Free of charge(Guest/Visitor), 3rd car will be charge a fee(R100)
Apologies for the inconvenience caused, Magalies Park will in due time clarify the rules to prevent a repeat of it being wrongfully understood.