AT
Antoinette T

1 reviews | Active since Jul 2020

15 Oct 2021, 15:21

Badly maintained chalet at Hole in the wall and no response from management

My family and I spent the last week in September in a 4 bedroom chalet at Hole-in-the-Wall. 1. We felt that the chalet is not well maintained. 1a. There is a loose piece of the roof that makes an incredible noise when the wind gusts as it did while we were there; 1b. Both upstairs sea-facing bedrooms have problems with doors/windows not closing properly and consequently the rain came in; 1c. The downstairs sliding door comes off it's rail when trying to open it. It does not close properly. 2. When the chalet caters for 8 people, the kitchen should be equipped for 8 people. We were short of glasses, wine glasses, teas****s etc. 3. Kitchen cupboard door hinges are broken and one door is just missing 4. The couches have not been cleaned for quite a while; 5. The downstairs bathroom downpipe smelled quite bad when we arrived; 6. The downpipes generally seems to be blocked, the water drains very slowly from the upstairs bath and the outside wash area. 7. There is nowhere to hang washing outside when the sun is shining as the washing line is broken and there are no pegs. 8. The bottom part of the back door is broken and consequently the wind hows through the door; 9. The freezer ices up

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Replies (1)
First Resorts Management
First Resorts Management's reply22 Mar 2022, 16:13
Official
Dear Antoinette,

I have sent your message to the Regional Manager to get in contact with you.

Kind regards,

Tammy