BN
Busie N

1 reviews | Active since Dec 2022

08 Dec 2022, 15:36

Bad service and ******.

I visited Lamontagne hotel in Balito and I was very unhappy with the service. I spent a week in a hotel that did not have towels and toilet paper. We constantly had to beg for toilet paper and we used our own beach towels that we brought for bathing. There was an Indian male who tried to break in to our hotel room through the balcony whilst were were still asleep in the morning round about 8AM. We reported at the reception and requested management to attend to us but no one did. I went to make follow up and requested for the management but no one came to us. We were so unhappy with our filthy hotel room with no bath towels, toilet paper and burglars. Next to us a white couple complained about bath towels and dirt in their room and surprisingly the manager came to attend them. I’m mad for days. 😔😔🤬

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Replies (1)
First Resorts Management
First Resorts Management's reply08 Dec 2022, 16:33
Official
Dear Busie,

Thank you for getting in touch and bringing your concerns to our attention. Please accept our sincere apologies - this is definitely not the norm or the standard we like to uphold here at First Group. 

The General Manager of La Montagne will be in touch shortly with you.

Yours sincerely and take care,

First Group Team