Bad management service

Item: First Resorts Management
Rating: 1
Author: Willi H

We own 2 Timeshare weeks, in June 2023 I emailed a request to transfer the weeks to my trust account. I sent all documents required. They acknowleged my request and informed me it will take 2-3 months. On 21-08-2023 I sent an email requesting a followup. Again they acknowledged my email and that is the end of it. Inearly December I requested a debit order form for the yearly levies. again they acknowleged my email and nothing happened to date. All they do send acknowlegements and never take action. Any suggestions?

Helpful (0)

Replies (3)

First Resorts Management's replyOfficial

10 Jan 2024, 12:38

Dear Mr Hollenstein,
I understand your frustration and will assist in resolving this for you. I will email you right away to get started.
Kind regards,
First Group Team Member

First Resorts Management's reply10 Jan 2024, 12:38

Official

Dear Mr Hollenstein,
I understand your frustration and will assist in resolving this for you. I will email you right away to get started.
Kind regards,
First Group Team Member

Willi H's updateReviewer Update

22 Jan 2024, 16:04

They contacted me within a few days and the issue is beeing attended and will be resolved whithin a week or so. Many thanks to Tammy

Willi H's update22 Jan 2024, 16:04

Reviewer Update

They contacted me within a few days and the issue is beeing attended and will be resolved whithin a week or so. Many thanks to Tammy

First Resorts Management's replyOfficial

24 Jan 2024, 14:02

Dear Mr Hollenstein

I am so pleased to hear your query has been attended to. Please pop me an email should you require further action or assistance.

Take care,

Tammy

First Resorts Management's reply24 Jan 2024, 14:02

Official

Dear Mr Hollenstein

I am so pleased to hear your query has been attended to. Please pop me an email should you require further action or assistance.

Take care,

Tammy