Bad experience at Midlands Saddle and trout.

Good day

This complaint has been emailed several times to first resorts and to date no response from them at all.

I would like to share my most disappointing experience at Midlands Saddle and trout.

I had booked a 1 bedroom unit for 2 nights arriving friday 20/01 and departing 22/01. I arrived at the resort around 630pm on Friday and was given Unit 14B. I went to unit and left my luggage and left the resort shortly after to attend a function. I returned around 9.30pm and after entering the unit I heard the sound of water gushing only to find that all the hot water from the geyser was pouring out just outside the kitchen window. I called the emergency number and a gentleman told me that it was to late to send anyone out to check. I explain that there is no hot water and that my wife and I needed to take a shower. He then said that he can move me to another unit and that I should meet him at the reception in 10min. I explained that I didn't have a vehicle and I couldn't possibly walk to reception which is quite a distance with all my luggage etc. He said that the resort doesn't have a vehicle that could come and pick me. I then had to call a friend who in unit 32 to come and fetch me. We got into unit 27B with about 15 min left to load shedding so I did not have any time to inspect the unit. The next morning I decided to look around the unit and was appauled at the condition of the unit. Only 3 chairs around the dining room table of which all were different and the cushions were all loose and broken. The stools around the kitchen top also had broken/loose seats. The bathroom was absolutely disgusting with spider webs and spiders in the bathroom The blinds in the bathroom were in a terrible condition. The area around the the bath was mouldy. At night the unit became infested with all sorts of insects and flies. There was nothing in the unit to deter any of these or kill any of these. Overall the condition of the unit was terrible and very poorly maintained. Definitely not worth the money I paid to stay there.

I doubt that I will ever return to that resort ever again or recommend it to anyone in the future, and some compensation should be offered by first resorts

Thanks

Shabir Peer Customer number :***