Appalling service from La Montagne Ballito-hire COMPETENT, FRIENDLY FRONT DESK STAFF

The attitude of your front office staff is pathetic to say the least, we have stayed at numerous first resorts over the past 15years, with Chakas rock chalets being a favourite until it was sold recently. We have also stayed at la Montagne with the last visit being about 5years ago and vowed we would never come back after a terrible experience then as well. We tried to give this resort a second chance which was clearly a mistake. It's such a shame as this resort really has so much of potential to be the flagship. Please hire COMPETENT, COMPASSIONATE STAFF or advise them to seek alternative jobs as there are MANY out there who would take such job opportunities with gratitude..I want to reiterate that the service level at la Montagne was appalling and it is certainly not what we are used to from first resorts, in fact we only book through first resorts as we have to expect a certain level of service, clearly we will not be making that mistake again as standards are fast dropping even though rates are steadily increasing. Here are some of the highlights Room key that continually stops working, requiring trips to reception Room without a shower even though we stressed we required one as your bath tubs are a hazard Stained filthy couches ****roaches throughout the corridors (thankfully dead) Parking that's clearly designed for golf carts People walking past your unit if you are unlucky enough to be on the ground floor Stained bathrooms, broken locks

Please have management contact me with regards to my full complaint