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Narsamulu N
1 reviews | Active since Feb 2012
15 Aug 2023, 09:03
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I did a online booking for Saddle and Trout 14-18 August and unfortunately my close family passed away and i asked First Group to postpone my date for 4-8 September at the same price due to the unforeseen circumstances and they have NO empathy and demand that i pay R477.80. I go online and see the same date 4-8 September at the R2730 as originally when i booked. I write to them requesting adjustment and the unsympathetic Jean Moagi who refused not understanding the emotional state we are in and the reason for the postponement. To me and all who are reading this stay away from such resort management. Just for the record i have had numerous problems with these people over the years and so many others thus the reason why i cancelled my points system. Nothing has changed
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Replies (6)0
Replies (6)
First Resorts Management's replyOfficial
15 Aug 2023, 10:17Dear Sir,
I confirm receipt of your email and believe our team has been in contact with you.
Firstly please accept our condolences on the passing of your family member. We acknowledge that you had recently booked a midweek stay at Midlands Saddle and Trout and have recently contacted our Team to postpone your stay to a later period. We understand that the team has assisted with alternative dates and new rates have been provided. One of our Managers emailed you this morning. You are welcome to liaise with her directly for further assistance.
Kind regards,
First Group Team
I confirm receipt of your email and believe our team has been in contact with you.
Firstly please accept our condolences on the passing of your family member. We acknowledge that you had recently booked a midweek stay at Midlands Saddle and Trout and have recently contacted our Team to postpone your stay to a later period. We understand that the team has assisted with alternative dates and new rates have been provided. One of our Managers emailed you this morning. You are welcome to liaise with her directly for further assistance.
Kind regards,
First Group Team
First Resorts Management's reply15 Aug 2023, 10:17
Official
Dear Sir,
I confirm receipt of your email and believe our team has been in contact with you.
Firstly please accept our condolences on the passing of your family member. We acknowledge that you had recently booked a midweek stay at Midlands Saddle and Trout and have recently contacted our Team to postpone your stay to a later period. We understand that the team has assisted with alternative dates and new rates have been provided. One of our Managers emailed you this morning. You are welcome to liaise with her directly for further assistance.
Kind regards,
First Group Team
I confirm receipt of your email and believe our team has been in contact with you.
Firstly please accept our condolences on the passing of your family member. We acknowledge that you had recently booked a midweek stay at Midlands Saddle and Trout and have recently contacted our Team to postpone your stay to a later period. We understand that the team has assisted with alternative dates and new rates have been provided. One of our Managers emailed you this morning. You are welcome to liaise with her directly for further assistance.
Kind regards,
First Group Team
NN
Narsamulu N's updateReviewer Update
15 Aug 2023, 13:47One of your managers responded with NO understanding. All i asked to rebook at the original price i booked and the answer was not acceptable. Secondly when i checked online the same dates is AVAILABLE at R2730 and you want over R3000. Your management is NOT helpful in anyway
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Narsamulu N's update15 Aug 2023, 13:47
Reviewer Update
One of your managers responded with NO understanding. All i asked to rebook at the original price i booked and the answer was not acceptable. Secondly when i checked online the same dates is AVAILABLE at R2730 and you want over R3000. Your management is NOT helpful in anyway
NN
Narsamulu N's updateReviewer Update
15 Aug 2023, 14:21What is most disappointing is that when i go online i get the quote as per my original booking but First Group will NOT rebook at the same price how's that for management decision??
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Narsamulu N's update15 Aug 2023, 14:21
Reviewer Update
What is most disappointing is that when i go online i get the quote as per my original booking but First Group will NOT rebook at the same price how's that for management decision??
NN
Narsamulu N's updateReviewer Update
15 Aug 2023, 14:24When i asked ok then let me book online and refund me the R2730 which in my mind comes to the same thing but no for their rigid attitude
NN
Narsamulu N's update15 Aug 2023, 14:24
Reviewer Update
When i asked ok then let me book online and refund me the R2730 which in my mind comes to the same thing but no for their rigid attitude
First Resorts Management's replyOfficial
15 Aug 2023, 15:30Dear Sir,
Our team has been fair and reasonable and we have a process to follow during such circumstances.
Kind regards,
First Group Management
Our team has been fair and reasonable and we have a process to follow during such circumstances.
Kind regards,
First Group Management
First Resorts Management's reply15 Aug 2023, 15:30
Official
Dear Sir,
Our team has been fair and reasonable and we have a process to follow during such circumstances.
Kind regards,
First Group Management
Our team has been fair and reasonable and we have a process to follow during such circumstances.
Kind regards,
First Group Management
NN
WHAT IS THE FAIR AND REASONABLE DECISION?? ITS SIMPLY YOUR WAY ONLY NO CONSIDERATION IN VIEWING THE MATTER ON MERIT.
YOUR TEAM NO WAY ARE FAIR AND REASONABLE. SOMETIMES BUSINESS NEEDS TO VIEW CERTAIN REQUEST OUT THE BOX AND CONSIDER THE CIRCUMSTANCES AND NOT FIGHT FOR R477.30 AND LOSE OTHER BUSINESS. ONE CANNOT UNDERSTAND WHY ONLINE THERE IS ONE PRICE AND THEN YOUR OFFICES HAVE ANOTHER PRICE. DOUBLE STANDARDS! SO PEOPLE BECARE FOR THIS .
Narsamulu N's updateReviewer Update
16 Aug 2023, 08:03WHAT IS THE FAIR AND REASONABLE DECISION?? ITS SIMPLY YOUR WAY ONLY NO CONSIDERATION IN VIEWING THE MATTER ON MERIT.
YOUR TEAM NO WAY ARE FAIR AND REASONABLE. SOMETIMES BUSINESS NEEDS TO VIEW CERTAIN REQUEST OUT THE BOX AND CONSIDER THE CIRCUMSTANCES AND NOT FIGHT FOR R477.30 AND LOSE OTHER BUSINESS. ONE CANNOT UNDERSTAND WHY ONLINE THERE IS ONE PRICE AND THEN YOUR OFFICES HAVE ANOTHER PRICE. DOUBLE STANDARDS! SO PEOPLE BECARE FOR THIS .
NN
Narsamulu N's update16 Aug 2023, 08:03
Reviewer Update
WHAT IS THE FAIR AND REASONABLE DECISION?? ITS SIMPLY YOUR WAY ONLY NO CONSIDERATION IN VIEWING THE MATTER ON MERIT.
YOUR TEAM NO WAY ARE FAIR AND REASONABLE. SOMETIMES BUSINESS NEEDS TO VIEW CERTAIN REQUEST OUT THE BOX AND CONSIDER THE CIRCUMSTANCES AND NOT FIGHT FOR R477.30 AND LOSE OTHER BUSINESS. ONE CANNOT UNDERSTAND WHY ONLINE THERE IS ONE PRICE AND THEN YOUR OFFICES HAVE ANOTHER PRICE. DOUBLE STANDARDS! SO PEOPLE BECARE FOR THIS .