Bad Customer Service

During the weekend of 9 May I saw water dripping from the overflow pipe of the geyser. It was not bad and there was no leaks inside my unit. I decided to wait until the Monday before I call a plumber. Monday evening the plumber was there and indicated that the geyser had burst. He also told me that I was very lucky as there were no water leaks on the ceiling and that the drip tray was in tact, meaning that water inside the drip tray will not leak onto the ceiling but flow out. As I stay in a complex I called the managing agent Tuesday morning to send one of their plumbers as this will be an insurance claim and they need to submit it. The lady who assisted me, Wilna, was very helpful and delivered an excellent service. When I got home that evening there was no hot water and I found water leaking into my bathroom light from the ceiling. I reported this to Marcel at FPT. Thursday evening I found that the old geyser was left in my ceiling and most probably the cause of the water leaking as it was still draining out. I once again reported it to Marcel but got no joy and absolutely NO CUSTOMER SERVICE, not once did he empathise or apologise for the inconvenience I've been caused!