Zero stars on Customer Service

Getting so sick of the terrible experiences on your banking app chat - if its not just passing you from consultant to consultant - the last few queries have resulted in actual traumatic interactions. This morning I asked for the details to allow my international client to make a payment - and instead got told over and over about how I must call FOREX - and then when I said I don't have reception to be able to call , and even if I did - so they want me to sit on a phone to answer a question they should have the answer too, on hand. Now its been 3 consultants later (because they just bounce you from the one to the other), a false apology (because an apology without changed behaviour is a manipulation) and they keep saying "this is beyond my expertise to assist" - what utter nonsense!