Zero Service Since Account Reactivation

<p>My FNB account went into arrears from Early 2013 to April 2015 for reasons that are not relevant to this complaint. What is relevant is that, on 20 May 2015 I made a deposit that more than covered the arrears and reinstated the account. I have been banking with FNB since that time.</p> <p> </p> <p>Here's the first problem: I have not received a bank statement from FNB since my account was reinstated. They have the correct contact email address (which has not changed since I opened the account). I queried this fact with FNB last night and was summarily informed that "that there will be a charge of R13.00 per statement cycle". That's fifteen statements at R13.00 per statement. R195.00 to receive something that I am supposed to receive for free every month. According to FNB's 2016 Pricing Guide, I am supposed to receive free emailed monthly statements. I have not received one since my account was reinstated in May 2015. This is not acceptable.</p> <p> </p> <p>Second: I have received less than 50 eBucks from FNB since my account was reinstated. This is not for a lack of effort on my part. I contacted eBucks and the response to my query ( ********** Q) was "Our records show that the status of your FNB profile does not allow you to earn eBucks." I was told to contact FNB directly. I called the call centre and spoke to Phakamile Mohoto on 09 June 2016 at 18h57. After explaining the entire situation, I was told that he needs to escalate and that he would contact me back the next day. I have had no response. On 21 June 2016 at 15:38 I contacted the FNB call centre again. I explained the situation again. I was told to deal with eBucks. I then told the agent that eBucks referred me to them. Again, I was promised and escalation and a call back. Nothing happened again. On 29 August 2016 at 10:41, an agent from FNB called me trying to offer me another FNB product. I told her about the situation and I was promised a call back once again. Nothing once again. That, FNB, is three times I've been **** to.</p> <p> </p> <p>It isn’t that lack of eBucks that bothers me, though I feel that those are due to me for being a loyal FNB customer that has an account in good standing. There just is no service.</p>