jS
jacqueline S
1 reviews | Active since Nov 2018
06 May 2020, 18:01
Zero service - pathetic after sales service
Pathetic service. Have phoned over 40 times and my query is still not revolved. All that I have leaned from this is that fnb changes their turnaround times from person to person without telling customers. Have left numerous messages and no one returns call. I'm told my issue has been escalated and yet every time i follow up no one has a clue what's going on. Maybe if the managers spend less time in meetings and more time doing their jobs we would get answers.
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jacqueline S's updateReviewer Update
07 May 2020, 14:39I appreciate the contact however once again fnb hasn't failed to keep disappointing their customers. After numerous messages telling me that I will be contacted I have yet to receive a call. What does fnb not understand about client service, you cannot take this long to get back to people. There is no sense of urgency from fnb...........
jS
jacqueline S's update07 May 2020, 14:39
Reviewer Update
I appreciate the contact however once again fnb hasn't failed to keep disappointing their customers. After numerous messages telling me that I will be contacted I have yet to receive a call. What does fnb not understand about client service, you cannot take this long to get back to people. There is no sense of urgency from fnb...........