Zero service levels from FNB's eBucks team

I have been attempting to resolve an eBucks dispute for the past 3 days. Pulane has been 'assisting' me with this query but seems to lack the necessary mathematical aptitude to resolve this. I have requested that Pulane call me to discuss this, but Pulane refuses to do so. I was told that the system calculated this and that but Pulane unfortunately doesn't know how to sense check these figures, or use a phone.<br> <br> I did not receive 1500 points on my eBucks profile for using between 10-90% of my credit limit. I spent in excess of R5500 from 19/01-31/01/16 alone. This period equated to me using 19.23% of my limit alone. I was informed by Pulane that the eBucks calculation cycle runs from the 1st to the last day of the month.<br> <br> Pulane has insisted that I used less than 10% of my limit. This is impossible. I have done multiple calculations on my statements.<br> <br> Please transfer this query to somebody that has a grasp of basic maths the ability to use a telephone. FNB's service levels are shocking. Hire competent staff.<br> <br> I expect this to be resolved and my eBucks earned for Jan'16 to be corrected within 5 working days after which I move my financial assets, including my mortgage, elsewhere.