Zero service level

Just no response by consultants. Did my will and financials with a consultant more than 2 weeks ago. to date no one gets back to me. not even an email.

I was moved up in card and was told my new banker would contact me withing 48 hours. its been 1 week and I don't know who the new banker is.

I have requested a quote on a product. the consultant called while I was in a meeting. I request a call back after an hour. its been 4 days with no response yet.

any chance of service? Regards Sayin Narasimulu ********** 813