Zero service from Private Banker/FNB

<p>I sent an email from the FNB Online website to my Private Banker, Wandile Sibanda on Friday morning, 7 October. I had an issue with FNB’s new system of using their phone app to receive OTP’s. I received an auto reply stating that I will receive a response within 1 business day.</p> <p>By Monday afternoon I had no feedback. Tuesday I sent another mail, no feedback. Last Thursday (13 October) I sent a complaint via the FNB website, and today (Monday 17th), still no reply from my Private banker or FNB!</p> <p>I have a One Account (on a property), another Homeloan on another property and a credit card with FNB. Clearly this is not enough business for them, so I would love to know what else I must do to get the service that they promise. I have been a client for more than 20 years.</p>