Zero service from FNB

I requested settlement figures and bank details for an EFT from my Private Banker on both 23 July and 16 October. Despite multiple follow-ups, I’ve received no response. To make matters worse, when attempting to log a complaint online, the system throws a “404 Error” upon submission—effectively blocking any digital escalation. The only remaining option is to call in, which, as anyone who’s dealt with the call centre knows, is a frustrating and time-consuming process. Private Banking hasn’t been the same since Michael Jordaan stepped down. The level of service has noticeably declined.